![]() We asked for a crib in advance but couldn’t get one so brought our own. Overall, the Hispanic specialities were the best food in the entire resort as well as the French restaurant. I ordered churrasco steak at the steakhouse and I couldn’t eat it as it was burnt. However, we did not have our sign on the door at all during this stay. They told me if the do not disturb sign is on that no one will deliver room service. I called room service and they said it was on the way. I went to the desk to find out if it was going to be delivered - they said yes. I ordered room service and it never came! Staff says that they knocked the door, but we were in the room the entire time and heard nothing. It appears that the room was only partially cleaned. This was annoying as when we arrived our floor was extremely dirty. I called multiple times and went down to the desk. I did not go and for the next few days of our stay the representative was calling our room every morning and even left a letter under my door! I asked for bedslippers (pantuflas in Spanish) and it took two days to receive them. My family member went to the breakfast and it was almost two hours long. When you go to redeem at the front desk, you’ll be asked to sign up for a breakfast or lunch where they will try to sell you on a travel membership. They will give you resort credits (totaling $200) but it is basically useless - $10 off a bottle of wine, $20 at the spa, etc. A majority of the staff members we encountered were not the friendliest. The room itself was spacious and good for families (Premium Pool View) Cons: The service is poor. Pros: The family pool was nice and clean with a lazy river. Overall, our trip got better and better each day.… ![]() (No antibacterial cream) Other staff that stood out to us were Genesis, Isabelle, Abraham, because they were helpful, friendly, encouraging, proactive, personal and always smiling. They were generous with supplies but FA kits were not well stocked. She helped lifeguards with English to help CC us. ![]() When my son got hurt in ocean, THERESA at beach towel service who always had a smile and was very approachable. NELLI at adult pool was also very friendly and attentive and took great care of us all week and checked on us often. ANJI (Angie) in preferred beach service was so friendly, complimentary, always had a smile and ready for a dance party on the beach! Would have enjoyed her area more but again couldn’t stand the constant interruptions from the annoying beach peddlers. Goes above and beyond to make your trip a good one. He prides himself on his repeat and return visitors. Our butler, JUANITO who has a very enthusiastic personality, always respectful and well mannered. We heard comments of other guests and not all are the same. Good news is the butlers, pool staff and cleaning staff are amazing! What they do have (for preferred members and their guests) is a butler service that provides you a single point of contact for entire stay. Sometimes 10 or 10:30 and even one day at 11am! All service in general and many times concierge and front desk don’t answer phone. Even water park sign says opens at 9 am but really opens when the workers feel like it. Upon arrival, resort staff could be more proactive to inform you on how to hail a golf cart when needed or navigate the activities, who to book non motorized water sports with, etc. They didn’t stop till we got upset which is not how you want to feel when you are here. I love supporting locals but some are off putting, pushy and harass you constantly. Resort could do more to keep them from approaching without permission. The staff upon arrival (with the coupons) wastes more than 5 min of your time and we found it very difficult to enjoy the beach at all which is what we came for due to all the aggressive solicitors and resort doesn’t protect you from it. Great resort but doesn’t have ANY of the complimentary amenities other resorts offer UVC members (laundry svc in Zoetry, 20 min complimentary massage, hydrotherapy circuit, free reservation of Bali beds). Hotels near Sirenis Aquagames Punta Cana.Hotels near Plaza Caribena & Massages Spa.Hotels near The Best Excursion Services Punta Cana.Hotels near Zoetry Wellness & Spa Resorts.Hotels near Kbs Kitesurf School Punta Cana.Dominican Republic Hotels with Banquet hall.Resorts on the Beach in Dominican Republic.All Inclusive Resorts in Dominican Republic.All Inclusive Hotels in Dominican Republic.Adults Only and Adult Friendly Resorts Dominican Republic.Pet Friendly Hotels in Dominican Republic.Dominican Republic Hotels with Free Parking.Be Live Collection Hotels in Punta Cana.Marriott Autograph Collection Hotels in Punta Cana.Dominican Republic Ski-In / Ski-Out Hotels.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |